Shipping policy

Shipping Policy

At VioVeil, we are committed to delivering your order quickly, safely, and reliably. Our team works hard to ensure that every package reaches you as efficiently as possible.

Shipping Coverage

We proudly offer worldwide shipping, including delivery to many remote and hard-to-reach locations.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been dispatched, you will receive a confirmation email with tracking information.

Estimated Delivery Times

United States (48 states): 3–5 business days

International Orders: 8–15 business days

Remote Locations: 15–30 business days

Please note that delivery times are estimates and may vary depending on destination, carrier operations, customs procedures, and other external factors.

Shipping Options

Standard Shipping: Free

Express Shipping: $12.99–$19.99

Additional shipping fees may apply to certain remote regions (including Hawaii, Alaska, Puerto Rico, and similar locations). If additional charges apply, you will be notified before your order is shipped.

Shipping Address

Orders are shipped to the address provided during checkout.

Each order can only be shipped to one address. If you wish to send products to multiple destinations, please place separate orders.

For APO/FPO military addresses, we recommend providing a backup residential address whenever possible, as some carriers may have delivery restrictions.

Customer Information

Customers are responsible for providing accurate and complete shipping and contact information.

In some countries, customs authorities may require additional details such as identification numbers, tax numbers, or other verification information. If necessary, VioVeil may contact you using the email address provided during checkout.

Failure to provide accurate information may result in delays, additional fees, or delivery issues, for which the customer assumes responsibility.

Customs Duties & Taxes

International orders may be subject to import duties, taxes, customs fees, or other charges imposed by local authorities.

These charges are not included in the product price or shipping cost and remain the responsibility of the recipient.

Because customs regulations vary between countries, we recommend contacting your local customs office before placing an order.

Delivery Delays

While we strive to deliver every order on time, VioVeil cannot be held responsible for delays caused by circumstances outside of our control, including but not limited to:

  • Severe weather conditions

  • Natural disasters

  • Customs inspections or clearance delays

  • Carrier disruptions

  • Government actions or restrictions

Whenever possible, our support team will assist you in resolving shipping-related issues.

Damaged, Lost, or Missing Orders

If your order arrives damaged, is missing items, or has not been delivered, please contact us within 7 days of the recorded delivery date.

To process a claim:

  • Damaged items require clear photo evidence.

  • Each claim is reviewed individually.

  • Eligibility for a replacement or refund is determined at the sole discretion of VioVeil.

If a replacement shipment is provided as a courtesy, the replacement order will not be eligible for additional refunds or returns.

Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact our customer support team through our Contact Us page.

We are always happy to help.